Customer岗位职责及工作内容

CUSTOMER SERVICE岗位职责

岗位职责：

-Toextentofachievingcompanyincometarget

-Manageday-to-dayaspectsforagroupofaccountsorclients

-Developandfosterarelationshipwiththeclient

-Leadtonewbusinessproposals

-Abilitytoindependentlytoimproveorfurtherdevelopexistingclients/businesses

-Coordination/cooperationwithProjectTeamtoachievetheoveralltarget

-Abilityandwillingnesstoworkinateam.

-Activelyupdatewithlatestcompanydevelopment.

-Identifyselfimprovementneeds

-Effectiveuseofresources

任职要求：

-Universitygraduated

-2+yearsofexperiencepreferablyintranslationandlocalization

-Experienceinsales,customerserviceawareness;abilitiestomanageday-to-dayaspectsforagroupofaccountsorclients

-Familiarwithtranslationandlocalizationwork

-Open,flexibleandcreativeinresolvingproblems.Canseemorethanonealternativetoasituation.

-Abletoaddvalue,identifyopportunities,maintainandgrowbusinessthroughhands-onprojectsmanagement.

-ExcellentEnglishwriting,oral,editingskills.Abilitytowritestrategicmaterialsforclientanddevelopmaterialsoncomplexissues(e.g.,Q&A,RFI,RFPandetc.)

-Goodcommunicationskills,articulate,anddisplayaconsistent,professionaldegreeofcommunicationskillsinperson,onphone,bye-mailandletter.

-Wellorganized,quicklearner;clearmind,logicalthinkingsenseofurgency,andhighattentiontodetailalongwiththeabilitytomulti-task.

-Self-motivated,abilitytomulti-task,prioritize.

-Shouldbeateamplayerthatworkswellunderpressure.

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Customers Service岗位职责

岗位职责：

1.CreatingServiceordersinsystems2.UpdatingallserviceengineersrecordsintoERPsystems3.Makingservicequotationandbillforcustomer4.Servicereimbursementclassificationandchecking5.Serviceagreementsallocation,trackingandfeedbackworks6.SendingservicereportstoChinesecustomers7.Summarizingdifferentkindsofreports,documents,makesureallreportsanddocumentswillbesavedincorrectfiles8.Supportservicedepartmentfordailyworks9.Spareparts&logisticsassistantworks

任职要求：

1.2-3yearsworkingexperiences2.Strongsenseofserviceandresponsibility,detail-oriented,team-worker3.Abilitytohandlemulti-taskssimultaneouslywithqualityAdaptability,availability,reliability,autonomyandintegrity4.FluentEnglish5.KnowledgeofMSofficeandotherrelevantsoftwaretools

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Customer Affairs岗位职责

岗位职责：

1.?跟进现有欧美客户业务，维护客户关系；

2.?处理客户询价，报价，议价和新订单；统计和分析销售报表；

3.?接待客户来访，跟进客户审核，验厂等工作；

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