岗位职责：
??????????RiskandQualityteamprovideprocessoperatingservicetoPwCChinaandHongKongallRiskandQualityinternally.Themainworkresponsibilitiesincludebutnotlimitedtothefollowing：风控团队是向普华永道中国和香港的风控团队提供流程操作服务，主要职责包括但不限于以下内容：·????
?????DataResearching:Performonlinesearchonwebsitestoretrieverelevantinformation??·????
?????ChasingandReporting:Provideinternalstaffchasingbyemailandphone,andpreparereportsmonthly??·????
?????Testing:Performtestingtotheselectedtestee’sinvestmentandtrainingaccordingtocompanypolices??·????????ManualDataEntry:Performmanualdataentryininternalsystem??·???
?????DataChecking:Providedatacheckinginannualfinancialfillings??·???
?????数据调研：在指定网站获取信息并进行信息调研??·?????
?????追踪状态和报表：通过邮件和电话对内部员工进行状态追踪和提醒并每月出具报表??·????
?????抽查测试：根据公司制度和相关法规对内部员工的投资和培训情况进行抽查测试??·???
?????数据录入：在内部系统里进行数据录入工作??·??????
?????数据比对：对于年度财报进行数据对比工作
?????CoordinationResponsibilities:??·???
?????DocumentandmaintainSOPintimelymanner??·????
?????Assistmanagertodoservicetransitionwithclient??·???
?????Dailyassigntaskandarrangeresourcewithinsub-team??·?????
?????Observedeliverytimetableand?controlthequalitybyreviewingtheprocesstomeetclientserviceexpectation.
?????Documentandmaintainknowledgedatabaseforonhandprocesses??·??
?????Liaisewithteammanageronaregularbasistoreportandupdateoperationstuffwithinsub-team??·????
?????Becoachandtrainerforthesub-teamwheneverthereneeds??·???
?????Buildupgoodrelationshipwithclient??·?????
?????撰写SOP并及时更新和维护??·????
?????协助经理与客户做流程转接??·?????
?????每日给小组成员分配和安排工作??·??
?????及时监控和跟进工作进度，
?????保证交付时间，并对完成的工作进行检查以确保交付质量达到客户需求??·???????
?????对于服务的流程建立相关知识体系库并定期维护和更新??·???
?????定期和经理汇报和更新小组的日常工作和运营情况??·??
?????在小组内作为coach及时给予成员指导和帮助??·???
?????与客户建立和维护良好的关系
任职要求：
·????Bachelordegree,nomajorpreference??·??
?????Leadingateamorbecoordinatorinateamfor1-2years??·?????
?????ProficientinwrittenandverbalcommunicationskillsinEnglish??·??????
?????AdvancedinExcelandMiddleinMicrosoftOffice??·?????
?????WithBPOworkingbackgroundwillbepreferred??
·????StrongProjectCoordinatorandgoodmanagementskill.Goodatreasonableworkallocationandabletotreatteammembersfairlyandrespectfully
???较强的协调和管理能力,包括对成员公平和尊重??·??
????Wellorganizeworkinalogicalway
????良好的逻辑及组织工作能力??·????
????Goodatidentifyingandsolvingproblems
????善于发现和解决问题??·?
????Excellentcommunicationskills,willingtocommunicatewithothersonproblemidentified
????优秀的沟通能力，愿意与他人交流工作中发现的问题??·??
?????Goodcustomerserviceandmindset
?????良好的客户服务意识
·????ProficientinMacrowillbeaplus??·
?????大学本科学历，无专业限制??·?????
?????有1-2年团队管理或者协调经验??·?????
?????英语书写和口语熟练??·????
?????Excel高级，MSOffice中级??·?
?????有BPO流程外包工作经验优先考虑??·????
?????精通和编写Macro优先考虑
